Repair time may vary on the issue your instrument is experiencing but average is 2 weeks.

Yes, this would be provided if remote support is not sufficient to fix the issue or if it is a high urgency item.

Yes, all our units come with a 2 year warranty.

Yes, we have a wide demo pool where you can test out our units before you make a decision. Please contact a sales rep to schedule a demo.

We can schedule a call with the support team, go over your application and review if our instruments will cover it. Please contact a sales representative to get started. We also have some application notes that talk about various test setups with our units.

Yes, there will be no additional charges for the shipping and handling fee on the power products you order from us.

We recommend using ethernet commmunication because of its reliability.

We have manuals available that will give you a step by step guide on how to achieve ethernet comms.

Some of our most popular instruments support CAN communication, specifically it uses the CANopen protocol.

Please refer to your unit's datasheet, if the unit is 1 phase it will normally be 120 VAC and the current depends on the max power. In three phase it will normally work in the 350-520 VAC range.

This is commonly due to issues in the system bus interface when paralleling multiple units. Please check your fiber optic connections and verify the system settings of each unit in the parallel setup.

Your unit is experiencing a Hardware issue. Please stop operation immediately and contact Rexgear support.

No

Yes, some of our units are able to operate on single phase power but will be derated to 50% power.

No

Yes, just make sure the resistance between units is not enough to unbalance the current output.

Yes, as long as your Line to Line voltage is inside the input voltage range requirement of our unit.

Yes, our units have a programmable interlock that can be setup in the digital IO pins in the back of our instrument.

You will need VISA and IVI drivers. You can get these drivers from the NI website directly.

This may happen due to missing drivers, bad installation, or no communication between the PC and the instrument. Please check these items and make sure you run IT9000 as administrator.

Yes, we offer LabVIEW drivers for free, they come with examples and VIs.

SCPI commands.

Yes, the instrument will automatically include the SAS1000 software upon purchase.

It depends on the unit but for our newer models we offer a PV(MODEL) software that will include all the feature in the instrument and more.

Yes, you can use multiple programming languages to program our units. By establishing a socket communication, python can send the SCPI commands and program the unit.